Cancellations & Refunds

Refund Policy

All ticket sales are final. There are no refunds. If a performance is canceled for any reason (including inclement weather) and an exchange to another performance of the same production is not possible, we will place the value of the tickets on the purchaser’s account as credit to be used toward future purchases.

Exchange Policy

If you cannot attend a performance you may exchange your tickets for another performance of the same production, subject to availability. Ticket exchanges for non-subscribers and Preview Series subscribers are subject to a $3 per ticket exchange fee. Fixed Series and FlexTickets subscribers may exchange their tickets at no charge once per production. Exchanges to a higher-priced performance or seat will also be charged the difference in cost. Box office must be notified by intermission of the applicable performance of any ticket exchange, otherwise tickets are void.

Inclement Weather

Refund and exchange policies apply in case of inclement weather. (Not applicable to performance cancellations). Ticket sales are final and there are no refunds. If dangerous, snowy/icy road conditions prohibit ticket-holders from attending, they must notify the box office before curtain time. Tickets may be moved to another performance of the same production, subject to availability. (Exchange and upgrade fees may apply). Failure to notify the box office will result in the forfeiture of tickets.